![]() ![]() Responding promptly to customer inquiries.Maintaining a positive, empathetic, and professional attitude toward customers at all times.Customer Service Representative Responsibilities: To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. We are hiring a customer service representative to manage customer queries and complaints. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.Customer Service Representative Job Description Template AlphaGraphics centers (locations) are independently owned and operated.If you’re looking for a high-growth, dynamic and creative environment for your career, we invite you to apply to join our team! You may find out more about Alphagraphics Denton at and at our Facebook page denton ![]() We are very involved in the growing and diverse Denton County community and our team commits personal time to a range of causes, which we also support as a team. Alphagraphics Denton offers our team members a very attractive benefits package for full time employees, including: PTO, medical insurance and development opportunities. Our team is a talented, creative group of professionals who have a range of experience and talents from design to sales/service and production. Come join our team and help build our future with us as we enter our 22nd year in Denton! Worth metropolitan area) and beyond with innovative marketing and sales solutions. We are a dynamic, growing business serving our customers in Denton County (part of the Dallas/Ft. An enjoyable work environment you can be proud of.Coaching and feedback from a supportive team.Opportunities to grow and learn additional skills in the printing and marketing industries.Analytical, dependable, and works well independently.High degree of accuracy and attention to detail.Customer service / customer engagement experience (2 years minimum).Hands-on experience with Excel and QuickBooks online.Solid understanding of basic bookkeeping and accounting.Experience in manufacturing, printing/signage or related industry is a plus. Estimate or quote prices, credit or contract terms, warranties, and delivery dates.Answer customers' questions about products, prices, availability, product uses, and credit terms.Recommend products to customers, based on customers' needs and interests.Provide support to the Accountant/CPA, as needed.Additional duties and responsibilities, as needed.Related administrative duties such as setting up and maintaining the accounting filing system.Engaging with customers on job requests, production status and pick-up/payment of jobs.Enter credit card receipts and ACH transactions.Assist with accounts receivable and collections.Process accounts payable on a timely manner.This role will also have some responsibility for engaging with our customers on job requests, production status and pick-up/payment of jobs. Our ideal candidate holds at least an Associate's degree and has a minimum of 5 years experience in bookkeeping responsibilities, utilizing QuickBooks. They will process accounts payable and receivable, and manage bills/ invoices. We are looking for a full-charge bookkeeper to maintain the financial records on QuickBooks. Must be able to work Monday through Friday, 8am to 5pm in our Denton office location.Proficient in MS Office, specifically Word and Excel.Customer service / customer engagement experience 2 years minimum preferred.Bookkeeping experience of 5 years minimum preferred.Minimum of Associate's business degree preferred.If you thrive in a fast-paced environment where every day brings a new challenge, AlphaGraphics of Denton could be the fit for you! We are a locally owned marketing and visual communications company that specializes in client solutions. You will be working directly with our owner and Accountant/CPA. We are looking for an experienced full time, full-charge bookkeeper (70% of role) and customer service (30% of role) to join our team. Full Charge Bookkeeper / Customer Service - Alphagraphics - Denton TX ![]()
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